CREATING
AN ONBOARDING PROCESS
As the company (PERU HOP) grows dramatically in a short period of time, the need for a structured company-wide onboarding process was raised. I was the sole lead designer/researcher for this project.
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PT SCHEDULER
This UX design project is for internal scheduler software for personal trainers. The software was outdated and has created numerous issues.
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SAVING
MEMBERS
AT-RISK
This service design project was to identify a whole journey of at-risk members with main pain points to better understand factors leading members to become disengaged and discover opportunities to prevent members from disengaging or reengage at-risk members.
Case Study will be updated soon.
METABOLIC
ASSESSMENT
SYSTEM
This UX design project is for the metabolic assessment program that Life Time offers exclusively. The project was initiated as the system created a lot of errors that were causing significant losses at the company.
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