HELLO,

I'DAHEE.

Design Researcher 

I love bringing changes by sharing stories and building empathy.

I am dedicated to creating social impact and making the world a better place using my passion and research skills. 

So I created UX Rescue, a UX volunteer initiative to help organizations in need. 

 

 

research process

When running research, I commit to creating impact

via building empathy and maximizing efficiency. 

In the following slides, you will find my approach to each step, used skills/tools,

and work examples of service design and UX projects.

 

Some of the examples are not clickable due to client confidentiality. 

KICK-OFF

1

RESEARCH DESIGN

2

RESEARCH EXECUTION

3

ANALYSIS

4

PRESENTATION

5

NEXT STEPS

6

Experience

CURRENT

COUPANG

Senior UX researcher

Led research projects in the company’s first international service launch within 6 weeks via agile testing. Suggest actionable insights to enhance the app and service performance after launch by building an international recruiting process and running lean research 

CURRENT

UX RESCUE

Founder/Design Researcher

Founded UX rescue to empower UX practitioners to learn, grow, and network by connecting them with NGOs in need. Lead UX rescue’s overall design strategy, positioned its offerings, and recruited international NGOs and volunteers and assigned project teams to collaborate together.

APR 2018 - MAY 2019

PERU HOP

UX / Service Designer & Researcher

Introduced design research to a rapidly growing tourism company in Peru. Initiated more CX and UX projects than assigned to prove when and how design research can be utilized while managing all projects in a tight timeline and improving experience quality and revenue. 

JUN 2017 - APR 2018

FREELANCE

UX/ Service Designer

Worked with multiple different tourism organizations in South America delivering human-centered design strategies to businesses. Established a standardized check-in process and customer satisfaction assessments at El Hostelito. Increased review scores by 180%. Performed usability testing and delivered wireframe for the Galapagos Booking Travels website. Increased website traffic by 200%.

 JUN 2015 - JUN 2017

LIFE TIME

Experience Design Researcher

Conducted various research/design projects that fostered a human-centered design mindset across different team members to innovate and improve services, digital products, and work environments for customers and employees utilizing both quantitative and qualitative research methodologies. 

CLASS of 2016

UNIV. OF MINNESOTA

B.A in Psychology, 

minors in Sociology and Retail Merchandising

Established knowledge base on research and human behaviors through different perspectives by studying Psychology major and two minors. Started to build love and passion for research by learning and practicing. 

 
 

FEATURED TALKS

 
LET'S CHAT!

Got questions, suggestions, opinions, or a work opportunity?

Or simply want to chat?

I'm just an email away. 

dahee125@gmail.com

Thank you for your message!

I will get back to you as soon as I can.

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