I love bringing changes by sharing stories and building empathy.
I appreciate the subtle art of research and storytelling techniques in design research.
You can see my work examples here.
Currently looking for a remote/in-person job opportunity.
Located in Sydney, Australia
I approach research empathetically from stakeholders to participants.
I focus on building empathy and empowerment in stakeholders
throughout the research process to cause impactful changes.
In the following slides, you will find my approach to each step, used skills/tools,
and work examples of service design and UX projects.
Some of the examples are not clickable due to client confidentiality.
Design Researcher/ Design Ops
Founded UX rescue to empower UX practitioners to learn, grow, and network by connecting them with NGOs in need. Lead UX rescue’s overall design strategy, positioned its offerings, and recruited international NGOs and volunteers and assigned project teams to collaborate together.
APR 2018 - MAY 2019
UX / Service Designer & Researcher
Introduced design research to a rapidly growing tourism company in Peru. Initiated more CX and UX projects than assigned to prove when and how design research can be utilized while managing all projects in a tight timeline and improving experience quality and revenue.
JUN 2017 - APR 2018
UX/ Service Designer
Worked with multiple different tourism organizations in South America delivering human-centered design strategies to businesses. Established a standardized check-in process and customer satisfaction assessments at El Hostelito. Increased review scores by 180%. Performed usability testing and delivered wireframe for the Galapagos Booking Travels website. Increased website traffic by 200%.
JUN 2015 - JUN 2017
Experience Design Researcher
Conducted various research/design projects that fostered a human-centered design mindset across different team members to innovate and improve services, digital products, and work environments for customers and employees utilizing both quantitative and qualitative research methodologies.
CLASS of 2016
UNIV. OF MINNESOTA
B.A in Psychology,
minors in Sociology and Retail Merchandising
Established knowledge base on research and human behaviors through different perspectives by studying Psychology major and two minors. Started to build love and passion for research by learning and practicing.